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Frequently Asked Questions

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Shipping

Where do you ship?

  • We ship across India. International shipping is not available at this time.

How long does delivery take?

  • Most orders are dispatched within 2 business days and delivered within 4–7 business days, depending on your pincode.

How much does shipping cost?

  • Shipping is free on all orders above ₹2,000. Below that, a flat rate is shown at checkout.

Payments

Which payment methods do you accept?

  • Credit and debit cards, UPI, net banking, and popular wallets — all processed securely via Razorpay.

Is my payment information safe?

  • Yes. Payments are handled by Razorpay; we never see or store your card or UPI details.

Returns and refunds

Can I return an item?

  • Yes — within 7 days of delivery, provided the item is unworn and in original packaging. Please see our Refund & Return Policy for full details.

How long does a refund take?

  • Refunds are issued within 7–10 business days after we receive and inspect the returned item.

Sizing and care

How do I find my ring size?

  • If you have a ring that fits, measure its inner diameter in mm and match it to a ring size chart, or visit a local jeweller for a free sizing.

How should I care for my jewellery?

  • Store each piece separately in a soft pouch. Avoid contact with perfume, lotion, and chlorinated water. Clean gently with a soft cloth.

Authenticity

Are your pieces certified?

  • Pieces with precious metals or gemstones include a certificate of authenticity where applicable. Details are listed on the product page.

Custom orders

Do you make custom pieces?

  • Yes — for custom enquiries, email us at taraanganfashion@gmail.com with your design idea, budget, and timeline.

Contact

Still have questions? Reach us at taraanganfashion@gmail.com or via the contact form.